Reporting directly to the Co-Founder, set the technical vision and drove the software
development life cycle of a technology company by assuming 3 critical roles of Head of
Software Architecture, Head of Software Engineering and Head of Technology Operations.
Set the technical vision, developed, and constructed the technical stack and established
a roadmap with the leadership team while guiding both internal and external teams to enable
consistent, regular, and improved quality deliveries.
Led a team of approx. 6 employees across Software Architecture, Software Engineering and
Technology Operations. Established a solid and coherent organizational structure by balancing
and associating the right expertise and skill sets and identifying skill gaps to define focus
areas for recruitment.
Thoroughly assessed and defined technical requirements, to design a system architecture optimized
for speed and scalability, with a focus on time, cost, and impact.
Ensured all solutions met thresholds for security, availability, and performance. Responsible for
keeping cloud environments secure and preventing potential security breaches and downtime.
Head of Software Architecture:
Managed the architecture team, which included conducting interviews and securing the services
of both contractors and permanent employees as necessitated while concurrently defining the
technology stack, inclusive of server infrastructure and assorted software tools and technologies.
Architected the complete solution employing AWS EC2, AWS S3, and AWS RDS for hosting, with a
back end comprised a customized Strapi.js headless CMS in TypeScript with PostgreSQL storage,
with a front-end constructed with TypeScript, SASS, and HTML5 through a SPA Stencil.js implementation.
Head of Software Engineering:
Piloted the software development team, involving conducting interviews and hiring contractors and
permanent employees as necessary, thereby ensuring the right talent for the successful execution of
projects.
Established a scalable software development process and structure, directly contributing to the
company's ability to expand and adapt in line with business growth. Collaborated with the Head of
Digital Products to convert business needs into effective and achievable technical solutions.
Maintained a comprehensive budget for all software engineering endeavors, thus ensuring efficient
resource allocation and cost-effectiveness. Carried out meticulous due diligence on build vs buy
decisions, leading to cost savings and faster times to market.
Wrote a substantial portion of the code, which enhanced system performance, while concurrently
overseeing the work of 2 additional contracted developers, thus ensuring the timely delivery of
quality software products.
Mentored Developers by providing guidance, conducting code reviews, and remaining available and
accessible to encourage communication and collaboration.
Head of Technology Operations:
Directed Technology Operations, enhancing the selection process by interviewing potential hires
and engaging both contractors and full-time employees, thereby ensuring skilled personnel for
project success.
Administered the budget for all technology operations, ensuring financial discipline and optimal
utilization of resources, thereby contributing to the sustainable growth of the organization.
Engineered and instituted infrastructural and operational environments, optimizing the deployment
of applications to internal and external customers thereby enhancing organizational efficiency
and customer satisfaction. This included network infrastructure, server and device management,
computer operations, IT Infrastructure Library (ITIL) management, and help desk services.
Led the development of the CarePoint project, a tool used by military health units for COVID
status reporting, which was constructed using SharePoint for page hosting, SQL storage, C#
libraries for backend business logic, and JavaScript/HTML5 for the front end, resulting in
more efficient reporting and faster data processing.
Served as the technical lead on the project and successfully managed and mentored 2 other
developers, leading to an increase in team productivity and fostering an environment of
learning and growth.
Upon obtaining a Top Secret security clearance, worked within a diverse team of SpinSys
and Department of Defense stakeholders, facilitating clear communication and solving security
and privacy concerns in a Sensitive Compartmented Information Facility (SCIF).
Developed and served as the main architect for the Virtuoso Event Management System, a
critical technological advancement that increased efficiency and reduced system errors.
Cooperated diligently with a Project Manager and Meeting Planners, leading to the successful
design and construction of a custom system that improved the management of high-end events
in unique locations for luxury travel advisers and suppliers.
Supervised between 2 and 3 contractor reports directly, enhancing project efficiency and
ensuring high-quality work within set deadlines.
Synchronized effectively with external vendors for system integration, including backend hotel
booking engines and airline flight validation, facilitating efficient travel arrangements and
immediate conference attendee changes, thereby improving operational flow.
Key Deliveries:
Virtuoso Assigned Appointment System: Engineered a complex system
utilizing C#, .NET Framework, and SQL, enabling travel professionals to efficiently manage over
330,000 face-to-face appointments across multiple days and venues, factoring in marketing
exclusions, daily attendance, and transition times.
Virtuoso Matched Appointment System: Constructed and continually
refined an intricate system, utilizing C#, .NET Framework, and DNN.Framework, which adeptly
orchestrated personalized sales meetings for travel professionals by incorporating participant
preferences, marketing restrictions, availability, prevention of duplicates, and equitable
distribution of appointments and breaks through a sophisticated algorithmic approach.
Virtuoso Appointment Chimes: Devised and produced Chimes, a
dynamic audio-visual display system utilizing C#, .NET Framework, and WPF, encompassing a
customized countdown clock and appointment tracker, capable of managing real-time disruptions,
and integrated with a full suite of audio cues and voice-over components.
